At Hope NGO Foundation, we sincerely appreciate the generosity and support of our donors, members, and well-wishers. This Refund Policy explains the circumstances under which refunds may be requested and processed.
1. Donations
Donations made to Hope NGO Foundation are voluntary contributions that support our charitable programs and community initiatives.
Donations are generally non-refundable.
Donors are encouraged to verify the donation amount and payment details before completing a transaction.
An official donation receipt will be issued for every successful donation.
2. Accidental or Duplicate Payments
A refund request may be considered if:
The same donation was charged more than once.
An incorrect donation amount was processed due to a technical error.
A payment was deducted but the donation was not successfully recorded.
Eligible refund requests should be submitted within 7 days of the transaction date.
3. Membership Fees
Membership fees are generally non-refundable once membership has been approved and activated.
Refunds may be considered only if:
A duplicate payment was made.
The membership application is rejected by Hope NGO Foundation.
A payment was processed due to a verified technical or billing error.
4. Event Registration Fees
If an event requires a registration fee:
Refund eligibility will depend on the cancellation policy announced for that specific event.
If Hope NGO Foundation cancels an event, eligible participants may receive a full or partial refund, as applicable.
5. Refund Process
To request a refund, please provide:
Full Name
Registered Email Address
Phone Number
Transaction ID or Payment Reference
Date of Payment
Amount Paid
Reason for the Refund Request
Refund requests may be submitted through our official contact channels.
6. Refund Approval
All refund requests are reviewed individually. Hope NGO Foundation reserves the right to approve or decline a refund request based on the circumstances and supporting information provided.
If approved, refunds will be processed using the original payment method whenever possible.
7. Processing Time
Approved refunds are typically processed within 7–14 business days, depending on the payment gateway, bank, or financial institution involved.
8. Contact Us
For any questions regarding this Refund Policy or to submit a refund request, please contact us:
Hope NGO Foundation
Email: growviastudio@gmail.com
Phone: +917001010250
We value your trust and thank you for supporting our mission to create positive and lasting change in the community.